Shipping Policy

Last updated: November 10, 2026

Thank you for shopping with Unnea. We're committed to making your shopping experience simple and enjoyable. This policy explains how we process, ship, and deliver your orders.

Free Standard Shipping

Enjoy free standard shipping on all orders across Canada. There are no additional standard shipping charges at checkout.

Order Processing

Orders are processed within 1–3 business days, Monday through Friday, excluding holidays.

Once your order has been processed and shipped, you'll receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Our estimated delivery time is 7–15 business days after your order ships.

Please note that delivery times are estimates, not guarantees. Actual delivery may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

Order Tracking

Once your order ships, we'll send you an email containing your tracking number and a link to follow your package.

Please allow some time for tracking information to become available and update after dispatch.

Shipping Destinations

We currently offer standard shipping across Canada.

If we expand our shipping destinations, available countries and shipping options will be displayed at checkout.

Address Accuracy

Please ensure your shipping address is accurate and complete when placing your order.

If you need to correct your address, contact us as soon as possible. We may be able to make changes before your order ships, but cannot guarantee modifications once processing has begun.

Lost, Damaged, or Delayed Packages

If your package is lost, arrives damaged, or experiences an unexpected delay, please contact our customer support team. We'll work with you to investigate the issue and help find a suitable resolution.

Order Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible.

We may be able to accommodate your request before your order ships. Once an order has been dispatched, changes or cancellations may no longer be possible.

Any approved refunds will be issued to the original payment method, subject to our applicable refund policy.

Customs, Taxes & Applicable Fees

Applicable Canadian sales taxes, including GST, HST, PST, or QST, will be calculated at checkout where required.

If any additional charges apply to your order, they will be communicated where applicable.

Questions?

We're happy to help!

Email: info@unnea.com

You can also reach us through our Contact Information page.

Thank you for choosing Unnea.